Privacy Notice

 

PRIVACY NOTICE UPDATE 

Due to EU law changes we have updated our data protection policy to comply with the new General Data Protection Regulation (GDPR) 2018.  The new laws make it easier for you to control what personal information we hold about you and how you would like us to use the information.

THE INFORMATION WE USE AND WHERE WE GET IT FROM 

At the Hereford Chiropractic Clinic you will be asked for your personal identification details in order to book appointments. This information will be stored electronically. At your first consultation medical history details together with a physical examination will enable us to make a diagnosis and ongoing treatments will be recorded manually in paper files.

YOUR RIGHTS 

Previously under the data protection act 1998 you had the right to obtain access to and a copy of the data we hold about you. Under the new GDPR you will also have the right to erasure once the required timeline has ceased. You have the right to see what information is stored and your written request will be processed within a month from receipt.

SHARING YOUR INFORMATION 

Hereford Chiropractic Clinic will endeavour to protect the privacy of our users; we will not wilfully disclose information about our users to any third party without first receiving your consent.  If you would like us to write to your GP or insurance company, your written request will be required before any information can be released.  If you leave the area a copy of your notes can be forwarded to the new chiropractor with your written consent.

COMMUNICATIONS ABOUT YOUR INFORMATION 

We will only contact you regarding appointments. Please help us to keep your information accurate by either calling reception or updating on your next visit.

HOW LONG WE KEEP YOUR INFORMATION  

Your medical record is retained for 8 years after you have ceased treatment in line with our insurance requirement after which it is confidentially destroyed.

SECURITY  

Hereford Chiropractic Clinic is committed to the security of our users’ personal information and we have security procedures in place to protect against loss, misuse or alteration of personal information under our control. Medical records are stored in secure lockable cabinets and our staff are trained in confidentiality issues and to keep personal information secure.

WEBSITE

When using our website we do not have user accounts and do not require you to register on the website therefore we do no collect personal information except from your internet provider. If you do not wish to share this information collated through cookies please change your privacy browsing settings with your internet browser.

Please address any requests to:-

The Data Protection Officer, Hereford Chiropractic Clinic, 24 East Street, Hereford, HR1 2LU